Refund Policy.
This policy applies to FlavorDrop orders placed through our website. Because our meals are perishable and prepared in limited weekly runs, refunds and cancellations are handled under the terms below.
Before cutoff
Orders may be changed or cancelled before the weekly cutoff if preparation has not started.
After cutoff
Orders are final once the cutoff has passed or preparation has started.
Order issues
Missing, incorrect, or damaged orders must be reported the same day they are received.
Perishable food orders.
FlavorDrop meals are made in limited weekly drops. Each order is planned, prepared, packed, and scheduled based on the number of orders received before the weekly cutoff.
Because of this, refunds are limited once an order has been planned, prepared, packed, delivered, or made available for pickup.
Changes before cutoff.
Customers may request an order change or cancellation before the weekly order cutoff.
- Drop 001 closes Thursday at 10 PM unless it sells out earlier.
- Requests must be sent before the cutoff.
- Changes are not guaranteed if preparation, purchasing, packing, or scheduling has already started.
- To request a change, email FlavorDrop with your name and order details.
Final after cutoff.
Orders are considered final once the weekly cutoff has passed or preparation has started.
- Prepared food items cannot be returned.
- Orders cannot be cancelled once they have been prepared, packed, or sent out for delivery.
- Refunds are not issued for personal taste preference.
- Refunds are not issued because a customer changed their mind after the cutoff.
Customer details.
Customers are responsible for providing complete and accurate checkout details.
- For delivery, include your full address, unit number, buzzer, phone number, and any delivery notes.
- For pickup, details are shared after ordering when pickup is arranged.
- If an order cannot be delivered or handed off because customer information is missing, incorrect, or unavailable, a refund may not be issued.
- FlavorDrop is not responsible for delays caused by incorrect address details, unreachable phone numbers, or missing entry instructions.
Missing or incorrect orders.
If there is a clear issue with your order, contact FlavorDrop the same day the order is received.
- Include your name, order details, and a clear description of the issue.
- Photos may be requested to review the issue.
- Missing items, incorrect items, or damaged packaging are reviewed case by case.
- Depending on the issue, FlavorDrop may offer a refund, partial refund, credit, replacement, or another suitable resolution.
How refunds are handled.
If a refund is approved, it will be processed back to the original payment method when possible.
- Refund timing may depend on your bank or payment provider.
- Shipping, delivery, or service fees may not be refundable unless the issue was caused by FlavorDrop.
- If FlavorDrop cannot fulfill your order, you will receive a refund or suitable resolution.
Food safety matters.
FlavorDrop meals arrive cold and should be refrigerated as soon as possible.
- Keep meals refrigerated until ready to eat.
- Reheat meals until hot throughout before eating.
- Meals may contain or come into contact with common allergens including dairy, wheat, soy, eggs, seafood, nuts, and sesame.
- Customers are responsible for reviewing allergen concerns before ordering.
- Refunds are not guaranteed for allergen concerns that were not communicated before ordering.
Need help with an order?
Email FlavorDrop with your name, order details, and the reason for your request. For order issues, contact us the same day your order is received.