Refund Policy

Last updated: August 28, 2026

This Refund Policy applies to orders purchased from FlavorDropCo., the legal business operating the FlavorDrop brand.

Prepared and perishable food

FlavorDrop meals are prepared in limited quantities and are perishable. Once purchasing or preparation for your specific order has begun, or after food has been packed, picked up, delivered, or otherwise handed off, we generally do not accept change-of-mind returns or provide refunds solely because of personal taste preference.

Changes or voluntary cancellations before preparation

If you need to change or cancel an order, contact us as soon as possible. If purchasing or preparation for your specific order has not begun, we may be able to change or cancel it and issue an appropriate refund. This voluntary flexibility is subject to the status of the order and does not replace any cancellation right you may have under applicable law.

If FlavorDropCo. cannot fulfill your order

If we accept payment and then cannot supply an ordered product, we will contact you and provide an appropriate refund for the item or order we cannot fulfill, unless you choose and agree to a suitable alternative.

Missing, incorrect, damaged, or unsafe orders

If your order is missing an item, contains an incorrect item, is damaged at handoff, or you reasonably believe there is a food-quality or safety problem attributable to FlavorDropCo., contact us as soon as reasonably possible, ideally on the day you receive the order. Include your order number and details of the problem. Photographs may be requested where they are reasonably useful to assess the issue.

Depending on the circumstances and your legal rights, an appropriate resolution may include a correction, replacement, credit, partial refund, or full refund.

Pickup and arranged delivery

For pickup orders, please follow the pickup instructions provided for the order. Eligible Brampton addresses may be offered Local Delivery at checkout; if that option is displayed for the entered address, the checkout delivery charge and order details apply. Workplace or group delivery to Mississauga, Toronto, or other GTA areas is confirmed separately by FlavorDropCo. An order note by itself does not confirm delivery outside the available checkout option.

If a fulfillment problem is caused by materially incomplete or incorrect information supplied by the customer, contact us promptly so we can try to resolve it. A reasonable additional charge for a requested second delivery or similar re-service may apply only if it is disclosed and agreed before it is charged.

Allergies and dietary requests

Meals may contain or come into contact with common allergens. Customers with a serious allergy or dietary restriction should contact FlavorDropCo. before ordering. A dietary or allergen accommodation is not accepted unless we expressly confirm it for the order. If FlavorDropCo. makes a confirmed accommodation and the supplied order does not match that confirmation, contact us promptly.

Refund method and timing

Approved card or online-payment refunds are generally returned through the original payment method where possible. The time for funds to appear can depend on Shopify, the payment provider, and the customer’s financial institution.

Your Ontario consumer rights

Nothing in this Refund Policy limits any cancellation, refund, warranty, or other right or remedy that you are entitled to under Ontario’s Consumer Protection Act, 2002 or any other applicable law. Where the law gives you a right that is more favourable than this voluntary policy, the law applies.

Contact

FlavorDropCo.
21 Reynier Dr
Brampton, Ontario L6Z 1L1
Canada
647-568-5692
flavordropco@gmail.com